Product availability
THUNDERBOLTSURF.COM.AU (HICM Pty Ltd) is committed to providing the best customer service and the highest quality products.
We aim to ensure that all items listed and available to purchase on our website are in stock and that the pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange a mutually agreeable alternative product, a backorder or a full refund.
Shipping Policy
We use reputable carriers for surfboard shipments and all boards are expertly packaged in double padded shipping boxes.
Shipping is currently offered (to street address’s, NO Po Boxes) from our QLD warehouse to VIC, NSW, QLD, SA & ACT.
Shipping rates for single boards start at $25 through to $100 and will be added to your order at check-out. (These prices are subsidised by HICM PTY LTD, and usually dont reflect the true cost of shipping)
For TAS, WA, NT please contact our customer service team at info@hicm.com.au for shipping quote.
Shipping and handling times differ depending on the destination and we will endeavour to ship surfboards within 2-4 business days of order being placed and expect shipping between 2-8 business days depending on location. (during holiday periods and sale events shipping times maybe longer) HICM Pty Ltd assumes no responsibility for shipping delays that are outside of our control.
Delivery Process
On the rare occasion you’r surfboard packaging has been compromised during shipping you must follow these steps to continue this protection and help us claim any damage.
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Before you sign your delivery docket/consignment note, ask your driver to stay with you
while you unpack your newly delivered surfboard. If they are unwilling to wait while you check
your surfboard for potential damage then mark the delivery docket/consignment note
“BOX DAMAGED” before your signature and the drive can leave.
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If the driver agrees to stay, unpack your board carefully and inspect your new surfboard.
If it has been damaged in any way, then please mark the consignment note as "DAMAGED"
before providing your signature. If your new surfboard is unmarked, which is usually the case,
then feel free to sign the drivers consignment note.
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If your surfboard has been DAMAGED, then please document the damage with good quality photos
and contact us immediately to register the damage with our customer service team at
info@hicm.com.au
N.B. By signing the consignment note without any written mention of damage, you are acknowledging the surfboard was delivered in good order.
Returns/Refunds Policy
Please ensure you are certain on your purchase as all sales made through thunderboltsurf.com.au are final and returns and refunds will not be processed due to a change of mind.
If you choose to cancel an order before the item has been shipped and the purchase was made through our website, you will receive a refund. However, the refund amount will be reduced by the Shopify fee, which we are charged even if the sale is not finalised.
If you need any information regarding a purchase please email the team on info@hicm.com.au
Warranty
Thunderbolt Surfboards are not covered under warranty due to the nature of the product and the unpredictable environment they’re used in but are covered for manufacturing errors for a maximum period of 6 months from date of purchase.
For any issues with your surfboard please contact our team and we’ll be able to determine if the damage or defect is due to manufacturing or if it’s caused by user damage. For any warranty questions please contact our team at info@hicm.com.au
Online Payments
Payments on www.thunderboltsurf.com.au are managed through the following providors;
Shopify Pay - Shopify Pay for online credit card transactions. Shopify Pay is processed through - Stripe Payments Australia Pty Ltd
Paypal - Please refer to PayPal User Agreement;
PayPal User Agreement
Manufacturing
Thunderbolt Surfboards are proudly manufactured in our dedicated factory in China
Terms of Service - Updated Feb, 2024
